Rabbithole builds and operates the systems behind multi-location retail: sales, labor, inventory, costs, loyalty and reviews, across every store, on whatever POS you already use. We did it for Corgi Cafe while it scaled toward 100 cafés open 24/7. Custom-built, end to end.
Corgi, a $4B AI-native insurance company, opened Corgi Cafe: neighborhood cafés for founders, open around the clock. We didn't hand them software and leave. We oversaw operations across multiple locations and built the systems that ran them.
Most retail runs on manual systems: spreadsheets, group texts, a great manager's memory. That holds up until you add locations. Then it fails, often, and you're the one who catches it.
Different spreadsheets, different habits, different numbers. You can't compare locations because nothing lines up.
Labor ran hot. A vendor overcharged. Waste crept up. By the time the P&L lands, the money is already gone.
A missed reorder. A shift nobody covered. A count nobody did. Each one is small. Across every store, every day, it's your margin.
Every new location means more texts, more approvals, more fires. The business can only grow as fast as you can keep up.
When you're adding cafés every few weeks, manual systems don't slow down. They break. More managers won't fix that. You need systems that run without someone pushing them.
Software is another login your managers ignore. Infrastructure is the layer that sits on top of your POS, your bank and your team, and runs the work across every location. Custom-built. Operated end to end. On whatever POS you already use: Square, Toast, Clover, Lightspeed, Shopify POS and more.
More revenue per store, lower costs, and room to grow without growing the chaos. Items tagged Corgi are already shipped and running there. Screens below use sample data.
Bring regulars back more often, and get new customers to pick you.
See costs weekly, by store, so problems get fixed before the P&L.
One system every store plugs into, so location ten runs like location one.
Most consultants have only seen retail from a slide deck. We oversaw day-to-day operations across multiple Corgi cafés and built the systems they ran on. Everything on this page comes from that work.
“Systems that work at three stores fall apart at thirty. We build for thirty from day one.”
Read the Full Case StudyOne pilot store first, then every location, so nothing in your stores stops while it goes live. Flat monthly retainer after that. You stay in your stores, not in spreadsheets.
A written plan: what to fix, what to keep and what to kill, ranked by impact.
Every store on one system, with managers set up and trained.
Numbers by store every Monday, and alerts that reach the right manager.
We've overseen the day-to-day of a fast-scaling café brand and built its back office. We know which systems survive a Saturday rush and which ones only look good in a demo.
We oversaw multi-location café operations at Corgi, not just the software. Headquartered in San Juan, working with operators across the U.S. and worldwide.
Sized to scope. Some engagements are pure monthly retainer. Others include a one-time setup fee for the build plus the retainer for operations. Either way: clear, laid out before we start, no surprise invoices.
You work with the founders, not a junior account manager. Slack us, text us, call us. The people building your infrastructure are the people you talk to.
Square, Toast, Clover, Lightspeed, Shopify POS and more. If it has an API or an export, we connect it. Switch POS later and the system stays.
Rabbithole is two founders. Both run their own businesses on the same infrastructure we sell. When you book a strategy call, you're talking to one of us, not an account manager.
I've spent my career operating in fast-moving, cutting edge technology environments where infrastructure is what makes or breaks your business. I've learned how fast startups moved which allowed me to operate in all parts of the business stack.
I've built multiple businesses from the ground up and always stayed on the edge of what's next. Running them as a solo operator taught me the hard truth: if you can't walk away from your business, you don't own it. The only fix was to build the custom infrastructure ourselves.
No. We build on top of the POS you already run: Square, Toast, Clover, Lightspeed, Shopify POS and most others. If it has an API or an export, we connect it. And if you switch later, the system stays. Corgi Cafe moved from Square to Toast while we were running its operations.
No. Cafés are where we sharpened it, but the same problems show up in any business with more than one location: bakeries, quick-service restaurants, boutiques, salons and specialty retail.
Sized to scope. Some engagements are pure monthly retainer. Others include a one-time setup fee for the build plus the retainer for operations. Either way: clear, laid out before we start, no surprise invoices.
Audit in three days, build in fourteen: running infrastructure in seventeen days from kickoff. We roll out store by store so nothing stops while it goes live.
They don't have to learn much. We build around how your stores already work. Managers get alerts and a few simple screens, not another app with a forty-page manual. And we operate it for you, so nobody on your team has to maintain it.
No. We replace the worst parts of their day: copying numbers between systems, chasing counts, building reports by hand. Your people spend that time on customers and on running a great store.
San Juan, Puerto Rico. On-site with operators here and remote with operators across the U.S. and worldwide. Same team and same access either way.
Three quick questions, then pick a time. Thirty minutes with the founders: tell us how your stores run today, and we'll show you exactly what we'd build, based on what we learned scaling Corgi Cafe. No pitch deck. No pressure.
Loyalty